Dubai Economy launches new e-services package for traders and customers

The Commercial Compliance & Consumer Protection (CCCP) Sector in Dubai Economy has launched a new e-services package for traders and customers as part of the efforts to continuously enhance service quality, convenience as well as accessibility, and promote a safe economic environment that enables sustainable growth.

The new service will enable traders to submit an objection request to violations issued on commercial licences, enquire about fines and settle them, and obtain the list of inspection reports relating to their business, all online.

Customers can access the new services from anywhere through the consumer rights website (https://consumerrights.ae) without having to visit visit service centres. CCCP developed the services in line with the directives of the Government of Dubai to continuously develop and enhance e-services and smart platforms in the emirate, thus supporting the Dubai Paperless Strategy, which aims to build a paper-free future by 2021.

Abdullah Al Kaabi, Director of Development and Follow-up in CCCP, emphasised the role of the Sector, and Dubai Economy in general, in supporting traders and consumers, and its keenness to provide the best services, thereby reflecting the objectives and aspirations of Dubai's government.

CCCP recently announced expanding its consumer rights services to free zones in the emirate of Dubai, enabling a wider segment of consumers to raise their queries and complaints to Dubai Economy and have the complaints resolved amicably.

CCCP has supported the business community and the public significantly to comply with the precautionary measures implemented following COVID-19. The Sector pressed its advanced electronic systems into service, contributing to the remarkable success of the remote work system in the emirate. CCCP is also analysing the current situation to gather feedback from all concerned and monitoring the customer journey in Dubai identify and implement the best solutions that ensure service quality and efficiency, as well as the highest levels of satisfaction among customers and employees.

Dubai Economy invites consumers and traders to provide their feedback and raise complaints through the consumerrights.ae website, the Dubai consumer application available on the Apple, Android, and Huawei stores, or by calling 600 54 5555. Consumer complaints relating to price increases should be submitted through the Price.ded.ae portal.

News Source: http://ded.ae/English/MediaCenter/Pages/PressReleasesDetails.aspx?ItemId=536

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